Hamilton Hoarding Pros ("we", "us", or "our") provides biohazard remediation, trauma cleaning, hoarding cleanup, water damage restoration, and related services across Greater Hamilton, Kitchener-Waterloo, Halton, and Niagara. Because much of our work involves sensitive personal circumstances, we treat privacy as part of the service itself.
1. Information We Collect
We collect information you provide to us directly, including:
- Name and contact information (phone number, email address, service address)
- Details of the service you are requesting and the condition of the property
- Insurance policy and claim information when you ask us to bill your insurer
- Communication history, including notes from calls and site assessments
- Payment information, processed securely by third-party payment providers
We also collect limited technical information automatically when you use this website, such as your browser type, device type, referring page, and pages visited.
2. How We Use Your Information
- To dispatch crews, schedule work, and provide the services you request
- To prepare estimates, scopes of work, invoices, and remediation documentation
- To bill your insurance carrier directly and support your claim where applicable
- To respond to your questions, quote requests, and follow-up communications
- To meet legal, regulatory, and waste-disposal record-keeping obligations in Ontario
- To improve our services and understand how our website is used
3. Confidentiality of Sensitive Work
We do not disclose the nature of a job to neighbours, bystanders, or anyone not authorised by the client, the property owner, or law enforcement. Our vehicles are unmarked and our technicians do not discuss job details outside the property. Photographs taken for insurance or verification purposes are stored securely and are not published in a way that identifies a property, an occupant, or a family.
4. Information Sharing
We do not sell your personal information. We may share information with:
- Your insurance carrier or adjuster, when you ask us to bill or document a claim
- Licensed biomedical and hazardous waste carriers, as required for lawful disposal
- Subcontractors and laboratory partners involved in testing or specialised work
- Professional advisors such as lawyers and accountants
- Law enforcement, public health, or regulatory authorities when required by law
5. Data Security
We use appropriate administrative, physical, and technical safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction. Access to client files is limited to staff who need it to perform or document the work.
6. Your Rights
Under Canadian privacy law, you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Request deletion of information we are not legally required to retain
- Withdraw consent for marketing communications at any time
7. Cookies and Analytics
This website may use cookies and similar technologies to understand usage and improve performance. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Refusing cookies does not prevent you from contacting us or requesting service.
8. Retention
We retain job records, disposal manifests, and verification documentation for the periods required by Ontario regulation and by our insurers. Enquiry records that do not result in a job are retained only as long as reasonably necessary.
9. Changes to This Policy
We may update this policy from time to time. Changes take effect when posted to this page, and the "last updated" date above will reflect the revision.
10. Contact Us
If you have questions about this Privacy Policy or your information, contact us:
- Phone: 289-205-2757
- Address: 2-1575 Highland Road West, Kitchener, Ontario N2N 3K4
- Or use our contact form